My 2-step verification codes are not working, what should I do?


Please ensure that the time on your device is correct and set to the correct time zone. An incorrect clock can cause authenticator codes to be out of sync.


If that does not fix the issue, please get in touch with our customer support team, who will be able to resolve your issue.


Please visit the "Contact" section of our website and choose the method of communication that best suits you. An ActivTrades representative will get in touch with you shortly thereafter. 

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