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By Adriana Semova and 2 others
• 30 articles

[Registration Help] How can I sign up for an account with ActivTrades?

Press “Start Trading Now” or "Sign up" button on the homepage in order to be directed to our registration form and begin the account setup process. The first step of the form is the easiest, simply enter your name, email, phone number, and select a password. This registers your basic account with us. However, in order to be able to trade live you will be required to follow several more steps. The next step of the registration process involves providing your date of birth, nationality, and address. Simply press "Next Step" once you have entered this information in order to proceed to the mini trading experience quiz. As part of our regulatory requirements, prospective clients are required to complete a short trading experience questionnaire in order to assess their suitability for the products we offer. Please select the most appropriate answer for each question from the available options and click “Next Step” to proceed. It is important to provide accurate responses, as incorrect information may affect the outcome of your application. Verify your identity. Here you can submit your proof-of-identification and proof-of-address documents. (This step can be skipped if you do not have this information to hand, but please be advised that you will not be able to trade live until you have completed this step. Whether you upload your documents or choose to skip this step, next you will be taken to your Personal Area.) Financial and Account Information is the last step of the registration process before you get to select your trading platform and navigate to your Personal Area. Simply answer the provided questions as honestly as possible and press "Next Step" to proceed to Trading Account Setup. Finally, the time has come to select your trading platform. You can choose between MT4, MT5, and our own ActivTrader platform at this stage, as well as selecting the currency that you would like your account to be in. With this done, simply read and confirm the declaration and press "Submit" in order to complete your account registration. Your Personal Area is where you can manage all areas of your account. From here you can make deposits and withdrawals, open new trading accounts for use on our other available platforms, open demo accounts for practicing your strategies, download our available platforms, access available trading tools, and more. Please remain attentive to your phone and email. Once your documents and information have been verified, we may contact you to clarify certain details or request additional information in order to enable your trading account. Congratulations! You are now the proud owner of an ActivTrades account. Welcome to the family! Related Articles Can I withdraw if I still have open positions? How can I make a deposit? How Can I Start Using ActivTrader? Can I use ActivTrader on a mobile device? How to connect to TradingView

Last updated on May 27, 2026

[Registration Help] What documents are required in order to open a Live Account with ActivTrades?

As part of our regulatory requirements, we are obliged to conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks on all clients.  To complete the verification process, you will typically be required to provide:  - A valid proof of identity document showing both the front and back (e.g. passport, national ID card)  - A clear selfie taken in good lighting conditions, without sunglasses or any items obstructing your face  - A recent proof of address issued within the last three months (e.g. utility bill or bank statement)  Please note that the documents required may vary depending on your country of residence and the applicable regulatory jurisdiction. In some cases, we may request additional documentation, such as further proof of identity, proof of address, or proof of funds.  Once you have completed the application and submitted the requested documents, our team will review the information provided. If any additional documentation or information is required, we will contact you by email or telephone.  Please ensure that you monitor your email inbox and phone communications, as we may need to contact you regarding any outstanding requirements before your account can be fully verified and enabled for trading.  Related Articles How can I make a deposit? What happens if I don't complete the account opening process? Why am I being asked to provide financial background and investment experience when I apply for an account? How can I sign up for an account with ActivTrades?

Last updated on Jun 08, 2026

COMPLAINT HANDLING PROCEDURES

Our Commitment  ActivTrades is committed to providing a high standard of service to all clients. We take all complaints seriously and view them as an opportunity to improve our products, services, and client experience.  If you are dissatisfied with any aspect of our service, we encourage you to notify us so that we can investigate the matter promptly and fairly.  How to Submit a Complaint  Complaints should be submitted in writing to:  Complaints Department  ActivTrades Plc  The Loom 2.5  14 Gower’s Walk  London E1 8PY  United Kingdom  Email: complaints@activtrades.com  To assist us in handling your complaint efficiently, please provide:  - Your full name and contact details;  - Your account number (if applicable);  - The name of your contact person at ActivTrades;  - Details of any ActivTrades employee(s) involved (if applicable); - A clear and detailed description of the complaint, including any relevant dates, events, and supporting documentation.  Our Complaint Handling Process  Upon receipt of your complaint, we will acknowledge it promptly and provide you with a copy of this Complaint Handling Procedure.  Your complaint will then be referred to our Compliance Department for investigation. This process may involve reviewing relevant records, assessing the circumstances of the case, and consulting with any members of staff involved.  Following a thorough investigation, we will issue our response as soon as possible.  Final Response  Within eight (8) weeks of receiving your complaint, we will provide one of the following outcomes:  - Acceptance of the complaint and, where appropriate, an offer of redress;  - An offer of redress without admission of liability;  - Rejection of the complaint, together with a clear explanation of the reasons for our decision; or  - An update explaining why we are not yet in a position to provide a final response, including the reasons for the delay and an indication of when a final response is expected.  If You Remain Dissatisfied  If you are not satisfied with our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service.  Financial Ombudsman Service  Exchange Tower  London E14 9SR  United Kingdom  Email: complaint.info@financial-ombudsman.org.uk  Telephone: +44 (0)20 7964 1000

Last updated on Jun 08, 2026

[Demo] How to create your first demo account?

Trading simulators allow clients to trade all assets available in a real trading account using virtual funds.  They replicate real market conditions with a high degree of accuracy. The difference lies in the fact that simulated execution does not reflect the actual market liquidity.  To open a demo account, please follow the steps below:  - Click on “Try a Free Demo”   - Select the trading platform you wish to use for training  (Please note that MetaTrader 4 does not support trading on Stock Derivatives, whereas the other platforms do.)   - Click “Try Now”   - Complete the registration form with your personal details and submit the application by clicking “Register”   Once the registration has been completed, you will receive a confirmation email containing your demo account credentials.  Please note that the delivery time of the email may vary depending on system processing times and internet connectivity.  Which platform to use?  MetaTrader 4 (MT4)  Trading simulators on MT4 provide access to instruments such as Indices, Spot FX, Bonds, ETFs, Commodities, and Cryptocurrencies. Please note that Stocks and ETFs cannot be traded on MT4 demo accounts. All MT4 demo accounts are set to hedging mode by default.  MetaTrader 5 (MT5)  Trading simulators on MT5 provide access to Stocks, Indices, Spot FX, Bonds, ETFs, Commodities, and Cryptocurrencies. Accounts operate on a netting basis; however, hedging can be enabled upon request.  ActivTrader  ActivTrader is a fully online trading platform accessible via any web browser or mobile device. Demo accounts provide access to Stocks, Indices, Spot FX, Bonds, ETFs, Commodities, and Cryptocurrencies. 

Last updated on Jun 08, 2026